Overview:

The Health & Welfare Benefits Coordinator is responsible for managing and optimizing health and welfare programs across a diverse workforce. This role ensures accurate program administration, regulatory compliance, and outstanding support to employees, retirees, managers, and external partners. The position also contributes to strategic initiatives that enhance the organization's ability to attract and retain top talent.

Core Responsibilities:

Act as a dedicated resource for benefits-related questions and issue resolution, supporting approximately 10,000 active employees and their dependents, along with over 1,000 retired participants.

Maintain strict adherence to regulatory guidelines, such as HIPAA, COBRA, and FMLA, during the exchange and management of employee data.

Facilitate completion of compliance activities throughout the calendar year, such as CAA filings, Medicare Part D, 5500, Non-discrimination testing, etc.

Oversee the reconciliation and payment of invoices for benefits providers on a scheduled basis.

Participate in the rollout of new benefit offerings, updates to existing plans, and system enhancements, including testing and troubleshooting.

Generate and review detailed reports to address enrollment issues and monitor coverage accuracy.

Collaborate with other departments involved in compensation and rewards strategies to ensure alignment.

Engage with vendors, legal advisors, and regional consultants to address program complexities and ensure best practices.

Required Skills and Experience:

Bachelor’s degree in human resources, business management, or a related field.

Minimum of five years of experience in benefits administration, insurance, or human resources roles.

Proven ability to juggle multiple priorities effectively while maintaining high-quality work standards.

Strong analytical skills and the ability to solve problems with attention to detail.

Clear and professional communication, both written and verbal.

Commitment to providing high-quality service and fostering positive relationships with stakeholders.

Advanced proficiency with Microsoft Office tools and experience working with online benefits administration systems.

Comprehensive understanding of key regulations, such as the Affordable Care Act, ERISA, HIPAA, and COBRA.

Preferred Skills:

Demonstrated experience in process improvement and workflow optimization.

Strong relationship-building capabilities with internal teams and external service providers.