Entry Level Customer Service Assistant
Department: The One Agency
Employment Type: Full Time
Location: St. Louis, MO
Compensation: $18.00 - $28.00 / hour
Description
Job Title: Entry Level Customer Service Assistant
Company: The One Agency
Location: St. Louis, MO
Job Description: As an Entry Level Customer Service Assistant , you will be the first point of contact for clients, providing exceptional support and ensuring their needs are met efficiently. This role is ideal for someone with excellent communication skills and a desire to learn and grow in a professional environment.
Key Responsibilities

• Greet clients warmly and assist them with inquiries or direct them to the appropriate department.
• Provide accurate information about company services, policies, and procedures.
• Assist clients with completing necessary forms and documents for insurance or tax services.
• Handle incoming calls, respond to emails, and ensure all client interactions are logged accurately.
• Resolve client concerns promptly or escalate issues to the appropriate team member.
• Maintain organized records and ensure confidentiality of client information.
• Support the team with administrative tasks, including data entry and appointment scheduling.

Skills, Knowledge and Expertise

• High school diploma or equivalent
• Strong communication and interpersonal skills with a client-focused attitude.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Basic computer proficiency, including familiarity with Microsoft Office Suite.
• Attention to detail and a commitment to maintaining client confidentiality.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and advancement
• Supportive and collaborative work environment