Contract Duration: 4+ Months

Required Skills & Experience

• BA/BS degree with a strong program/product management and projects background.
• 5 to 7 years of experience in the Banking industry.
• 3 years of product management experience.
• Strong analytical skills.
• Fluent speaking and writing skills in English and Spanish.
• Comfortable presenting to senior management.
• Understanding of digital capabilities.
• High level commercialization skills.
• Ability to identify product gaps and structure solutions.

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Desired Skills & Experience

• Working knowledge of SWIFT, ISO20022, and Bank Statements.
• Fluent speaking and writing skills in Portuguese.

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What You Will Be Doing

• Work with global, and regional Digital Product Managers to execute the Digital Platform Strategy.
• Program management for strategic initiatives including Tech, Service, Risk & Controls, Data, and others.
• Coordinate and maintain an accurate inventory of executed and in progress initiatives and projects related to strategic / Transformation initiatives in North America, Client Experience and Digital Adoption.
• Budget and investment spend process management and process improvement.
• Work in conjunction with various product partners to define and specify client-required output formats for account statements across clients and align delivery timelines with respective sales / account managers to manage client expectations.
• Understand how we can leverage centralized data to augment information sent to Clients via existing Channels in a standardized manner.
• Reduction of analog interactions through services digitization & definition of end-state action plan with Service partners.
• Review clients in attrition and create tailor made solutions to improve their experience and the overall relationship.
• Work closely with all global/regional Project Managers, Service, Operations and Implementation to ensure smooth and appropriate on-boarding & service of clients.
• Design and manage product communications including external and internal feature announcements, reference materials, press releases, and adoption campaigns, in partnership with marketing & regions.
• Define and Measure Key Performance Indicators. Provide quantitative and qualitative updates to stakeholders regularly across the transformation initiatives.
• Subject matter expert and change agent for client experience and digitization projects and point person for Service, Product, Implementations, Sales and Coverage on client experience and digitization projects.
• Look for opportunities for efficiencies and drive new developments and enhancements forward for the team.