Call Center Representative (ASAP)
Department: Comvox Co
Employment Type: Full Time
Location: Chicago, IL
Compensation: $17.50 - $26.00 / hour
Description
Job Title: Call Center Representative (ASAP)
Location: Chicago, IL
Company: Comvox Co.
About Comvox Co.:
Hey there, fellow communicator! We're Comvox Co, and we're on a mission to revolutionize the way you connect and communicate. Founded with a passion for seamless conversations and innovative technology, we're not your average communications company.
Job Summary:
As a Call Center Representative, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. You will be responsible for managing high call volumes, maintaining professionalism, and meeting performance metrics in a fast-paced environment.
Key Responsibilities

• Handle inbound and outbound calls, addressing customer inquiries, complaints, and requests.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer concerns in a timely and efficient manner.
• Document call details and customer interactions in the company's database.
• Escalate complex issues to the appropriate department or supervisor.
• Meet or exceed call center performance metrics, including response time and customer satisfaction.

Skills, Knowledge and Expertise

• High school diploma or equivalent
• Excellent verbal and written communication skills.
• Ability to remain calm and professional under pressure.
• Strong problem-solving and conflict-resolution skills.
• Proficient in using computers and call center software.

Benefits
Benefits:

• Competitive hourly wage with opportunities for performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and flexible work schedules.
• Opportunities for career advancement and ongoing training.