Customer Service Assistant
Department: The One Agency
Employment Type: Full Time
Location: Orlando, FL
Compensation: $21.75 - $31.50 / hour
Description
Job Title: Customer Service Assistant
Company: The One Agency
Location: Orlando, FL
Job Description: As an Customer Service Assistant , you will be the first point of contact for clients, providing exceptional service and support. This role involves assisting clients with inquiries, processing requests, and ensuring a seamless customer experience. It's an excellent opportunity to grow your skills and advance your career in a supportive and dynamic environment.
Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about insurance policies, claims, and other services.
• Assist clients with policy updates, billing inquiries, and documentation requests.
• Maintain detailed and accurate records of customer interactions in the company database.
• Escalate complex issues to senior staff when necessary and follow up to ensure resolution.
• Support the sales and account management teams with administrative tasks.
• Ensure all client interactions adhere to company policies and confidentiality standards.

Skills, Knowledge and Expertise

• High school diploma or equivalent; some college coursework preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and the ability to learn new software quickly.
• A customer-focused attitude and the ability to handle challenging situations with professionalism.
• Ability to work both independently and collaboratively in a team environment.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and advancement
• Supportive and collaborative work environment