Responsibilities:

• Diagnose and resolve intricate hardware and software issues to maintain productivity.

• Manage and maintain user accounts, ensuring correct access and security.

• Carry out networking tasks, including the configuration and management of network devices.

• Offer support for C-suite executives, ensuring their tech needs are met promptly and efficiently.

• Utilize ticketing system to track, prioritize, and resolve support requests.

• Develop proficiency in technologies such as Windows 10 and 11, Office 365, Azure, and Intune.

• Support a variety of devices, including Android, Apple, and Mac computers.

• Implement configuration management and deployment strategies to streamline processes.

• Leverage skills in Microsoft and Active Directory for daily operations.

• Stay up to date with advancements in Cisco and Citrix technologies to provide informed solutions.