Key Responsibilities

• Collaborate with stakeholders to gather and document business requirements.

• Analyze and document business processes and systems.

• Translate client’s business needs/requirements into detailed user stories, functional requirements, and systems interaction diagrams.

• Develop process maps to support business processes and requirements.

• Conduct data analysis to support business decisions.

• Participate in user acceptance testing (UAT) and ensure deliverables meet business needs.

• Provide support and training to end-users.

• Maintain and update documentation as needed.

Requirements

• 2-5 years of experience

• Bachelor’s degree in business administration, Information Technology, or a related field.

• Must be proficient in the Microsoft Office Suite of tools (Excel, Word, PowerPoint, and Visio) as well as having the capability to learn other relevant software tools, as necessary.

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills.

• Experience with business analysis tools and methodologies

• Develop clear and detailed user stories, acceptance criteria, process flow diagrams, etc. which describe the requirements of the product.

• Collaborate closely with other team members and departments in an agile scrum environment.

• Good time management skills with ability to prioritize work effectively and work independently.

• Follow established BA processes and conventions.

• Driven to self-teach/learn different tools and technologies based on the client’s needs.