Must Haves: knows how to facilitate trainings/creating user guides and job aids and helping to support an implementation of a system. experience with change management

Senior Product Development Training Specialist

Several years of Training & Facilitation experience

Process Technology & Training team is seeking a highly motivated individual to help in the design, development, facilitation and implementation of new and existing software to users within Product Development. The successful candidate will be responsible for collaborating with Product Development professionals to ensure the effective adoption of new tools and processes. The ideal applicant will have previous experience with Product Life Cycle Management systems and Product Development processes.

Qualifications:

• Engaging facilitation style that encourages participation and utilizes techniques to keep everyone involved in the training

• Ability to learn Product Lifecycle Management software functionality and processes and translate information into high quality easily understood training

• Excellent communication skills with the ability to simplify complex topics

• Strong communicator, comfortable facilitating and delivering technical or business process training to small and large group

• Experience developing and presenting training to various audiences and skill level

• Comfortable coaching and resolving process and training related issues with the user community. Strong Problem-solving and organizational skills

• Provides an elevated level of customer focus and positive working attitude

• Working knowledge of Office 365 (Word, Excel, PowerPoint, OneNote, SharePoint, & Forms)

• Adobe Illustrator and InDesign knowledge is a plus

• Basic understanding of Product Development is desired

• Previous experience working within a Product Lifecycle Management (PLM) system is a plus

Responsibilities:

• Facilitate training on a variety of software solutions within Product Development. (PLM system, Adobe Creative Cloud, OneNote, & SharePoint etc.)

• Design & develop learning and training material such as curriculum outlines, user guides, interactive exercises, presentations, job aids and videos

• Conduct user training sessions both live in-person and virtually

• Provides application technical support to resolve issues within the applications the team supports within Product Development

• Stays abreast of best practices in training to continuously develop methods for renewing/refreshing curriculum.

• Conduct Needs Assessments to track and evaluate the effectiveness of training

• Provides an elevated level of customer focus and positive working attitude

• Willingness to learn and collaborate ideas to aid in continuous improvement