Addison Group's client is looking for a Customer Experience Coordinator to join their team in Denver, CO.
Job title: Customer Experience Coordinator
Type: contract 6+ months
Industry: logistics
Hours: 8:00a-5:00p, M-F
Compensation: $24-$28.84 /hr total compensation
Location: Denver, CO (80202) 100% in-office
Duties:
- Manage, monitor, and take ownership of the shared email inbox to ensure efficient and effective communication.
- Act as the primary point of contact for clients, including breweries and distributors, by promptly responding to inquiries and fostering positive relationships.
- Follow up on billing inquiries and address outstanding accounts receivable to maintain financial stability and client satisfaction.
- Review financial and inventory data meticulously, identifying patterns, opportunities for growth, and potential errors to enhance operational efficiency.
- Provide support to colleagues by assisting with various projects and tasks as needed, contributing to a collaborative work environment.
- Utilize metrics to analyze inbox activity, manage workload, and follow up on pending tasks, ensuring timely resolution and client satisfaction.
- Perform additional tasks as assigned by management, demonstrating flexibility and adaptability to meet evolving business needs and priorities.
Requirements:
- Client Success / Customer Success Experience
- Professional communication
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.