Job Title: Desktop Support Technician

Location: Rio Rancho, NM 87124

Duration: 6 months Contract to hire

KEY RESPONSIBILITIES:

• Troubleshooting and repairing software and hardware issues on the factory computing equipment. Troubleshooting will take place on the system, module, and component level.
• Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team.
• Help support parts management; including ordering, forecasting, stocking, and properly disposing of used computing equipment.
• Responsible for communication with customers, Client technicians, and software / hardware specialists.

Is it a good fit? (Requirements):

• 3-5 years technical experience desired.
• Windows imaging.
• Intermediate Windows OS troubleshooting.
• Must be able to lift up to 35 lbs. solo. May be required to walk / sit / stand / crawl / kneel for extended periods.
• Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles)
• Ability to climb ladders and work from heights.
• Must be able to work independently as well as in teams of 3-4 and be flexible.
• Cleanroom experience recommended.
• Must have excellent customer service skills and excellent written / verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10/11
• You must have a strong sense of ownership and be willing to take responsibility for factory sustaining as well as supporting projects.
• You will need to be able to multi-task and prioritize between multiple factory issues.

Server Install support.

• Mount servers into the rack in Datacenter
• Connect network cable.
• Set up iLO based on document provided.
• Basic troubleshooting
• Patching of servers and clients

Network Physical Touch Support

• Candidate will be part of onsite team maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests.
• Provide Incident & Request support by working with remote Level 2/3 teams to assist in resolving outages fixing issues including replacement of cabling or hardware components.
• Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA.
• Perform hardware Rack & Stack installations of both Network and Server equipment, cable management, and installation of required network cabling.
• Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials.

Education Requirements:

• Associate degree or Certification in a technology services/technical discipline, or equivalent work experience preferred.
• Technical certifications are a plus but not required.