Customer Support Representative III - Technical Support Specialist

Location: Irving, TX

Job Category: Operations Support

Position Type: Contract

Are you ready to bring your technical expertise and customer-focused mindset to a company that values innovation, teamwork, and excellence? Join us as a Customer Support Representative III and become part of a dynamic team where your skills will make a meaningful impact.

Who We Are

At CornerStone TTS, we specialize in delivering best-in-class solutions to our partners, supported by a culture of collaboration and innovation. Our commitment to excellence drives us to invest in our people, offering competitive benefits, ongoing professional development, and growth opportunities in a supportive and engaging work environment.

What You’ll Do

As a Customer Support Representative III , you will be a key member of our Help Desk team, providing technical support and ensuring smooth operations across 900+ store locations. You’ll troubleshoot, resolve, and document technical issues while delivering an exceptional customer experience.

Your Day-to-Day Responsibilities

• Deliver technical and procedural support through multiple channels, including chat, phone, tickets, and email.
• Troubleshoot and resolve hardware and software issues, such as printer and POS system malfunctions, and assist with password resets and login issues.
• Escalate unresolved technical issues appropriately to ensure timely resolutions.
• Stay informed on our technology offerings, product updates, and relevant regulations.
• Create detailed and accurate documentation for every inquiry or issue.
• Demonstrate a solutions-oriented approach and provide superior service to internal stakeholders.
• Safeguard sensitive information while adhering to company and industry compliance standards.
• Meet performance metrics, including resolution time, customer satisfaction, and attendance.

What You Bring to the Role

• Experience: 2-5+ years in a customer support, technical support, or help desk environment.
• Skills: Proficiency with computer systems, data entry, and documentation tools. Experience with POS software and hardware peripherals is required.
• Customer Focus: Proven track record of delivering exceptional service with enthusiasm, patience, and professionalism.
• Tech Savvy: Strong troubleshooting abilities and a passion for technology-driven problem-solving.
• Team Spirit: Ability to collaborate effectively and maintain a positive attitude.

Key Competencies for Success

• Analytical and problem-solving mindset.
• Excellent verbal and written communication skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Adaptability to change and flexibility in schedules.

Why Join Us?

• Competitive compensation package, including a 401(k) match and health benefits.
• Generous paid time off to maintain work-life balance.
• Ongoing professional development and career growth opportunities.
• A mission-driven organization that values integrity, teamwork, and innovation.

Work Environment & Shifts

Our support center operates across various shifts to meet the needs of our store associates. Shifts may include evenings and weekends. Reasonable accommodations will be made to ensure an inclusive and supportive workplace.

Ready to Apply?

If you’re passionate about technology, love problem-solving, and thrive in a collaborative environment, we’d love to hear from you! Apply today to join our team of dedicated professionals.