Responsibilities

• Responsible for determining, defining, and documenting current and proposed business processes and user documentation.
• Provide research and analysis for product/service recommendations that include descriptions of the service, processing considerations, expense and potential revenue analysis, benefits and risks.
• Conduct executive, operational management, and end-user interviews in the assessment of business requirements, process, and workflows.
• Define and document processes, and formal business requirements relating to utilization, enhancements, and upgrades of systems.
• Perform quality assurance and functional testing.
• Provide on-going end-user training and support of business processes and workflows as related to the application portfolio.
• Work with outside consultants and solution providers on business issues and solutions.
• Foster and maintain good relationships with customers and colleagues to meet expected customer service objectives.
• Participate in the life cycle of a new product by researching the product specifications, providing input to the profit/loss analysis.
• Coordinate implementation projects with various business units, functional areas and/or vendors.
• Provide status reports on a regular basis that demonstrate delivery according to service level agreements.
• Promote a work environment that respects and values the expertise of others and provides each team member the ability to contribute to organizational success.
• Build a network and proactively maintain contacts to foster professional and personal growth.
• Adhere to the standards and requirements set to provide a business-oriented and professional work environment.

Requirements

• 4+ years of Business Analysis experience or related field
• 3+ years of experience analyzing, documenting, and implementing major software system solutions in a technical environment
• Experience gathering requirements from stakeholders/clients
• Working experience with Agile/Scrum SDLC methodology