DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.

At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!

Job Description: ServiceNow Training Coordinator

We are seeking a highly skilled and motivated ServiceNow Training Coordinator to join our team. This role involves supporting the ServiceNow platform through requirements gathering, design, configuration, testing, deployment, and maintenance of modules, with a particular focus on automating NIST RMF activities. The selected candidate will play a critical role in developing training and knowledge-sharing initiatives to increase adoption and optimize the use of ServiceNow capabilities.

Key Responsibilities:

• Serve as a ServiceNow authorized product trainer, providing high-quality training sessions to users and stakeholders.
• Design, create, edit, and publish engaging learning content in various formats to facilitate the adoption of new and enhanced ServiceNow capabilities.
• Develop and maintain knowledge content within the ServiceNow knowledge base for easy consumption by end users.
• Support operations and maintenance (O&M), development, modernization, and enhancements (DME) of ServiceNow modules, including SecOps, IRM, and CAM.
• Collaborate with cross-functional teams to integrate enterprise tools and cloud services (e.g., AWS, Azure, Salesforce) into the ServiceNow environment.
• Ensure training aligns with Agile methodologies and best practices in ServiceNow configuration and usage.
• Contribute to maintaining the platform’s Authority to Operate (ATO) by ensuring compliance and effective knowledge sharing.
• Deliver performance-based outcomes focused on ServiceNow best practices, resiliency, and user adoption.

Qualifications:

• ServiceNow Expertise: Current experience and deep understanding of the ServiceNow platform, including associated modules and capabilities.
• Training Experience: Proven ability to create and deliver effective training content tailored to diverse audiences.
• Content Development: Demonstrated experience in developing learning materials and publishing knowledge content to enhance user engagement and platform adoption.
• Knowledge Management: Proficiency in building and maintaining knowledge bases within the ServiceNow platform.
• Certifications: ServiceNow authorized product trainer (Required)
• Citizenship Requirement: Must be a U.S. citizen to meet compliance standards for this role.

Preferred Skills:

• Familiarity with Agile practices and methodologies.
• Knowledge of integrating enterprise tools and cloud services with the ServiceNow platform.
• Strong communication and collaboration skills to engage technical and non-technical stakeholders.

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.