General Operations Manager – HVAC Service

Position Overview: Local company is looking for a dynamic and visionary General Operations Manager to oversee and lead our $20+ million HVAC service operations in Atlanta. As the cornerstone of our management team, you’ll be responsible for steering operational excellence, optimizing team performance, and driving growth while managing a team of over 50 professionals. Your leadership will set the tone for a high-performing, collaborative environment, ensuring efficiency and profitability at every level.

Key Responsibilities:

1) Leadership & Strategy

• Inspire and guide a team of over 50 HVAC service professionals
• Design and implement strategies that drive operational efficiency, enhance customer satisfaction, and fuel revenue growth.

2) Operational Excellence

• Manage day-to-day operations, ensuring adherence to best practices, safety standards, and industry regulations.
• Optimize processes, from resource allocation and inventory management to service delivery, to ensure maximum productivity and service quality.

3) Financial Management

• Oversee budgeting, P&L management, and key financial metrics, consistently achieving profitability targets.
• Drive initiatives that reduce costs and increase revenue, all while maintaining a high standard of service.

4) Team Development

• Lead recruitment, training, and mentoring efforts to build a motivated, skilled workforce.
• Cultivate a culture of accountability, collaboration, continuous improvement, and excellence in customer service.

5) Customer Relationship Management

• Build and nurture strong relationships with clients, promptly addressing any concerns and ensuring customer satisfaction.
• Develop and execute strategies to improve customer retention and attract new business.

6) Growth Initiatives

• Identify and lead business development opportunities, including expanding service offerings and exploring new markets.
• Collaborate closely with sales and marketing teams to align operational capabilities with broader business goals.

Qualifications:

• Proven leadership experience, ideally within the HVAC or service-based industries.
• Strong financial acumen and ability to manage budgets and financial statements.
• Exceptional organizational and communication skills.
• A track record of leading diverse teams and driving organizational change.
• In-depth knowledge of industry regulations, safety standards, and best practices.
• Bachelor's degree in business administration, operations management, or a related field (preferred).

Compensation:

• Competitive base salary, based on experience.
• Performance-based incentives.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

We're committed to fostering a workplace that values diversity, innovation, and growth. Join our team and be part of an organization that emphasizes teamwork, excellence, and the opportunity to make a lasting impact on the HVAC industry.