Quality Assurance Team Lead

Hybrid – Des Moines, IA

6-month Contract (W2), Weekly Pay (40 hours/week)

Desired Start Date: 1/31/2025

Calculated Hire is in search of a Quality Assurance Team Lead for our Fortune 100 Financial Services company. You will be responsible for the following components:

Job Description:

• You will be a team lead/QA Liaison supporting QA finding analysis, dispute/appeal review, and coordinating with business leaders to monitor and resolve trending opportunities.
• Assist with onboarding merchant/customer accounts.
• Reviewing contracts and paperwork to ensure the new merchant accounts are valid and not fraudulent.
• Participate in low to moderately complex initiatives and identify opportunity for process improvements within Business Execution.
• Review and analyze basic or tactical Business Execution assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables.
• Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function, policies, procedures, and compliance requirements.
• Provide information to client personnel in Business Execution.

Required Qualifications:

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

Desired Qualifications:

• Merchant Services/Banking Experience
• Contract Review (payment contract review is preferred)
• Strong Quality Assurance experience
• Attention to Detail