Epitec

Job Title: Return Transportation Coordinator

Compensation Range : $28.00-$32.00/hr

Work Location: Santa Ana, CA, USA

Work Schedule: Fully onsite

Top Three Skills:

1. Microsoft (Excel, Word)
2. ERP (TMS, WMS)
3. Transportation operation

Education and Years of Experience:

1. Bachelor's degree
2. 3+ years of applicable experience

Job Description: Under the supervision and guidance of a Transportation Manager, the Return Transportation Coordinator is responsible for the delivery order life cycle and transportation load planning. This includes load creation, carrier assignment, tracking/tracing, customer delivery, and customer product returns and claims. The coordinator ensures all deliveries are effectively translated into a systemic load plan within the Transportation Management System (TMS) and Warehouse Management System (WMS) to achieve sales targets and meet customer delivery expectations.

Role and Responsibilities:

• Proven experience communicating and working with multiple divisions (customer service, transportation, returns, etc.) to meet customer expectations.
• Background and experience in key functions of the Supply Chain – including but not limited to Warehousing, Transportation, Reverse Logistics, Returns Management, and Customer Service.
• Ability to create dynamic reporting for key measurable and performance tracking.
• Ability to identify process improvements with attention to detail.
• Various systems management (internal and external) to accomplish daily/weekly/monthly tasks.
• Ability to proficiently manage multiple tasks/projects while staying organized in day-to-day activities.
• Work directly with 3PLs to resolve customer complaints and issues.
• Documenting and data collection for supporting departments/activities.
• Ability to make decisions based on cost and service drivers to better serve the organization.
• Work with multiple divisions throughout the supply chain, warehouse, customer service, and transportation teams meeting all key performance indicators and customer expectations.
• Support carrier routing, tendering, training, and support through TMS.
• Prepare and update standard operating procedures for documenting department activities.
• Create dynamic reporting for key measurable and performance tracking.
• Identify process improvements with attention to detail.
• Proficiently manage multiple tasks/projects while staying organized in day-to-day activities.
• Documenting and data collection for supporting departments/activities.
• The ability to read, prepare, interpret, and understand product shipment information from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents.
• Exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions.