Are you on the job market for a new, full time role? Medix is hiring an AR Follow Up Representative for a healthcare organization located in Hanover, MD. If you are looking for a new position in this field, see below for more information!

Overview:

Under the supervision of the Follow-Up Supervisor, the A/R Medical Billing Follow-Up Representative will be responsible for having detailed knowledge and experience in following up on insurance claim status, resolving denials and rejections, resubmission of claims, filing appeals, and handling incoming patient calls.

Requirements:

• 1 year of Medical Billing and Claims Inquiry experience
• Strong customer service skills

Daily work activities include but are not limited to:

• Responsible for claims denial, verification of insurance, claim status, processing claim appeals, and resubmitting claims as necessary
• Investigate and resolve outstanding insurance claims within the appropriate time.
• Follow up on denials from insurance carriers and submit appeals when necessary.
• Contact the patient when necessary to obtain correct information for the claim processing.
• Check patient information online via the insurance website or phone call and update information appropriately.
• Answer and respond to patient and insurance carrier calls and address their questions and concerns professionally and on time.
• Document notes accurately and concisely in the medical software system per company guidelines.
• Work with individual practice sites to gather additional information to correct a claim when required.
• Monitor claims submissions, insurance payments, and denials to identify trends and possible issues.
• Review incoming insurance and patient correspondence for appropriate action.
• Respond to e-mail and phone inquiries from individual practice sites.
• Ensure compliance with rules and regulations for insurance carriers.
• Maintain up-to-date information on various insurance companies and any relevant changes.
• Communicate effectively with staff at all levels of the organization, both inter and intra-departmentally.
• Provide guidance and instruction to fellow team members when necessary.
• Provide information regarding work progress, actions, and issues promptly and effectively recommend improvements.
• Effectively identify and communicate to the Supervisor changes, issues, or when assistance is needed
• Support and backup other areas of the department

Additional Information:

• This position is fully in person, with the opportunity to go hybrid after training
• Shift: Monday - Friday 8:30 AM - 5:00 PM
• Pay: 19/hr - 21/hr