Renewable Energy Program Support Specialist

Hybrid- Tampa, FL

Contract

Job Summary:

The Renewable Energy Program Support Specialist plays a vital role in supporting renewable energy initiatives. This position bridges the gap between customers, contractors, and internal teams, ensuring the seamless administration of renewable energy programs. Key responsibilities include processing applications, coordinating inspections, resolving inquiries, and maintaining accurate program records.

Key Responsibilities:

1. Training & Systems Support:

• Successfully complete technical and administrative training, including virtual and classroom sessions.
• Gain proficiency in web-based tools like the Energy Efficiency Collaboration Platform (EECP) and Microsoft applications (Outlook, Teams, and Jabber).

1. Customer Coordination:

• Act as a liaison between customers and the Energy Management Team for renewable energy program participation.
• Schedule inspections and process renewable energy applications using EECP, ensuring timely and accurate completion.

1. Application and Data Management:

• Manage net meter applications for various customer rate classes, ensuring compliance with tariff timelines.
• Collaborate with the Renewable Program Manager to review and approve complex data.
• Monitor and resolve discrepancies related to program participation, billing exceptions, and account configurations.

1. Customer Support:

• Provide first-level resolution for customer and solar installer inquiries regarding solar and battery storage programs via email and phone.
• Handle customer requests, including move-ins, move-outs, payment arrangements, trouble tickets, and meter check requests.

1. Program Administration:

• Establish and maintain billing for new renewable energy participants.
• Resolve pre- and post-billing issues related to residential and commercial accounts.
• Define and document procedures to enhance efficiency and reduce exceptions in program administration.

1. Data Integrity and Reporting:

• Assign and maintain Recorder Identification numbers for premises with net metering accounts.
• Collect and validate data to resolve discrepancies and ensure accuracy for load research and related applications.

Supervision and Training:

• Support the EMS Renewable Program Manager in department operations.
• Train new hires, providing an overview of processes, tools, and services related to renewable energy programs.

Internal and External Relationships:

• Collaborate with internal teams across Customer Experience, Field Operations, Metering, and Billing departments.
• Engage with external stakeholders, including customers, contractors, and vendors, to deliver outstanding service and program support.

Qualifications:

Education:

• Required: High school diploma.
• Preferred: Associate degree in a related field.

Experience:

• Required: Minimum of 2 years of customer service and administrative experience.
• Preferred: 5 years of experience in customer service, sales, or renewable energy programs

Skills and Competencies:

• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office Suite and web-based platforms.
• Excellent attention to detail and problem-solving abilities.
• Ability to work independently and collaboratively in a team environment.
• Effective communication, both written and oral.
• Familiarity with Workforce Optimization tools like Cisco Verint and eGain Analytics (preferred).

Leadership Competencies:

• Prioritize safety and environmental awareness.
• Act with integrity and take ownership of responsibilities.
• Deliver operational excellence and build strong relationships.
• Foster innovation, embrace change, and think strategically.