Job Title: Customer Service Assistant
Department: Customer Service
Location: Austin, TX
Reports To: Customer Service Manager
Job Summary: We are seeking a motivated and friendly Customer Service Assistant to join our team. The ideal candidate will be responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive experience. You will play a key role in maintaining customer satisfaction and fostering long-term relationships.
Key Responsibilities: - Customer Support:
- Respond promptly to customer inquiries via phone, email, live chat, or in person.
- Provide accurate information regarding products, services, and policies.
- Order Management:
- Assist customers with order placement, tracking, and returns/exchanges.
- Ensure all orders and inquiries are processed accurately and within established timeframes.
- Record Keeping:
- Maintain detailed records of customer interactions, transactions, and feedback using company systems.
- Prepare and submit reports on customer service metrics as required.
- Collaboration:
- Work closely with team members and other departments to address customer needs.
- Share customer feedback to help improve products, services, and processes.
- Other Duties:
- Stay informed about company updates, product changes, and promotions.
- Assist in training new team members and participate in team meetings as needed.
Skills and Qualifications: - Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using customer relationship management (CRM) software and basic office applications.
- Ability to multitask and manage time effectively in a fast-paced environment.