Job Description
As Tracking Specialist, you will support and act as the liaison between the carrier department and our operations team. In this role, you are responsible for overseeing all shipments in transit; both internal and external. At Deploy, we strive to provide an exceptional customer experience through best-in-class execution and customer service. In this role, it is most critical that the Tracking Specialist provides accurate and up-to-date information regarding all in-transit shipments from the point of dispatch through final delivery.
Additional primary responsibilities include but are not limited to:
- Streamlining the tracking process to make our carrier team and general operations more efficient.
- Create and manage tracking and tracing reports as required by customers and team members.
- Document and communicate issues as they arise to appropriate cross functional teams/members.
- Communicate and develop relationships at our regular carriers to get timely updates on all respective shipments.
- Help to dispatch drivers to ensure they have the correct information for PU and delivery
This position requires baseline knowledge of transportation market trends and relationship building. This role will require cross-functional engagement with various internal departments (carrier sales, customer sales, and operations).
About the Team
The Operations team is a key department within the organization focused on servicing and adding value to our end customers. We believe that servicing our customers is the lifeblood of our company and what differentiates us from the competition. We are currently looking for candidates who share our vision and passion for success through hard work and results. We value each member of the team and prioritize building and cultivating a fun yet results driven company culture.
Ideal Candidate - Skills and Qualifications
- Bachelor’s/4-year Degree (Preferred but not required)
- 1-3 years of logistics (preferred) or related experience (customer service, operations, account mgmt.)
- Professional, prompt, and polished written and verbal communication skills
- Strong interpersonal and relationship building skills
- Ability to identify and resolve problems independently and with sound judgement
- Ability to consistently demonstrate accuracy, thoroughness and dependability in a fast-paced environment
- Persistent work ethic and self-motivation
- Ability to thrive in a start-up environment
- Ability to achieve goals independently and in a team environment
- Bilingual in English and Spanish (preferred)
What we have to offer
- Competitive base salary plus an aggressive bonus plan
- Full health benefits and 401k matching
- Energetic, fun, and friendly work environment
- Limitless growth potential
- Casual dress code
- Open door policy – strong engagement and connectivity with company leadership
About Deploy Solutions Group
Deploy Solutions was formed in the heart of Chicago by industry experts and market specialists with one goal in mind; to create an improved customer experience through high touch service. Specialized in hauling fresh produce, Deploy Solutions Group has developed detailed processes and proprietary tools to ensure an elevated customer experience and on-time deliveries. We offer the opportunity to expand your skill set by learning under industry experts while helping to build and develop a fast-growing start-up. We are on the hunt for individuals who are highly organized, quick learners, strong leaders and seamless multi-taskers. Don’t just take any job, build your professional career right here at Deploy Solutions Group.
Deploy Solutions Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.