Senior Manager, Account Services- Retail Beauty Industry

Location: El Segundo, CA (Hybrid - Minimum 3 days in office)
Salary Range: $120,000 - $130,000
Role Overview

Vaco LA is partnering with a leading company in the Retail Beauty industry to find a Senior Manager, Account Services who will play a key role in transforming order intake processes, improving operational efficiency, and enhancing customer satisfaction . This role is ideal for a strategic leader with experience in operations, account services, and sales support , particularly within the beauty industry and big-box retailers .
Key Responsibilities

• Order Management: Oversee and prioritize B2B and PR orders , ensuring all processes meet client deadlines.
• Process Improvement: Evaluate current workflows and develop standardized, streamlined processes to enhance efficiency and accuracy.
• System Optimization: Identify and recommend improved sales order tracking tools or methods to enhance visibility and productivity .
• EDI & Manual Order Entry: Manage and improve EDI system processes and manual order entry for accuracy and efficiency.
• Team Leadership: Mentor and guide team members to align with organizational goals and maximize performance.
• Client Expertise: Serve as a trusted resource for key B2B partners , offering hands-on support and solutions.
• Proactive Problem-Solving: Foster a solution-oriented culture , encouraging quick decision-making and accountability .
• Industry Expertise: Leverage knowledge of the beauty and retail industry to implement best practices and drive business success.
  

Qualifications

• 5+ years of experience in operations, account services, or sales support .
• Experience in the Beauty or Fashion industry required, with prior work with big-box retailers (e.g., Sephora, Ulta, Nordstrom, Target, etc.) .
• Strong understanding of order management, EDI systems, and manual order entry .
• Proven ability to redesign workflows and implement new systems or software solutions .
• Exceptional organizational, analytical, and problem-solving skills .
• Strong leadership and collaboration skills , with the ability to motivate and align teams.
• Adaptability to a fast-paced environment with shifting priorities.
  

This is an exciting opportunity to lead transformation, optimize processes, and drive efficiency within a dynamic, growing company. If you have the expertise and passion for operational excellence in the beauty industry, apply today!