Job Description
Role Summary:
In conjunction with Case Managers and Paralegals, coordinates and manages all aspects of pre-litigation personal injury cases from inception to settlement. This position requires strong organizational skills, the ability to work collaboratively with other team members, and excellent communication skills.
Key Responsibilities
- Cordinates and assists in resolving personal injury and lemon law matters
- Opens, organizes, and maintains new client files
- Opens and reports claims to insurance companies
- Assists with Property Damage Claims such as rentals, loss of use, total loss, and setting up vehicle repairs
- Drafts representation letters
- Requests police reports
- Orders medical records and bills
- Works collaboratively with other team members
- Communicates with insurance adjusters, medical providers, and other related parties
- Other office-related duties as needed
Requirements
- Three to five years of administrative experience in a legal or other professional services environment
- Personal injury law and/or lemon law experience desired
- Knowledge of legal matter management processes
- Strong organizational and people skills combined with elevated empathy and emotional intelligence
- Persuasion and diplomacy skills
- Proven proficiency in the MS Suite of applications, legal time and billing systems and records management software
- Ability to work overtime as required, sometimes on short notice
- Excellent spoken and written English. Bilingual is a plus