Be a part of a transformational journey with innovative talent and leading edge technologies.
Join our team
Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow. If you are interested in working with this leading edge technology while providing best in class technical customer support, consider this great opportunity at TELUS.
Here’s the impact you’ll make and what we’ll accomplish together
We are looking for a Cloud Network Support Specialist who will provide excellent technical customer service support for Google Cloud Platform products and solutions including networking and related services. Working in a blended call center environment, you will provide real time technical assistance and Networking support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. This role will also work closely with Engineers and Product Managers to improve the product and make our customers successful.
Here's how
Resolving client's technical issues
Help companies create their applications and programs
Advising the best solutions to reach their objectives
Development and improvement of platforms
Trainings and meetings with client
Qualifications You’re the missing piece of the puzzle
Must have:
Strong understanding of Linux system & Windows server administration
Strong knowledge of networking (NAT, DNS, firewalls, routing, load balancing, etc.)
Strong understanding of network troubleshooting tools (ping, netstat, traceroute/tracert/mtr,dig, route, package analyzer like TCPDump etc)
TCP/IP protocol knowledge and ability to use it for troubleshooting of reachability, latency and throughput issues.
Familiarity troubleshooting Linux performance (CPU, memory, I/O) and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace, etc.)
Demonstrate comprehensive troubleshooting tactics
Ability to quickly learn and explain new complex technologies and subjects.
Understanding and identify issues from reading product logs (VPN, Load Balancer)
Resourcefulness and strong research skills
Must be proficient in Oral and Written English language to interact with the customer base.
Punctuality
Additional Skills Great to have:
Proficiency in French speaking and writing is an asset
College diploma in Computer Science or 2 years of equivalent experience
Familiarity with VPN and Virtual Private Clouds
Experience with virtual machines (Google Compute Engine, VMware, Amazon EC2, etc.)
Experience with automation scripting
Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
Familiarity with modern API technologies (OAuth, HTTP RPCs, REST)
What we offer you:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility of hybrid work
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
Advanced knowledge of English is required, because you will, most of the time, interact in English with external parties (clients, suppliers, candidates, external partners...), interact in English with internal parties (colleagues, internal partners, stakeholders...), as part of this position's main responsibilities, given its international scope.
A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.
#J-18808-Ljbffr