The Senior Multimedia Technician provides technical support on the design, implementation, maintenance, and support of multimedia solutions. This job does not have any direct reports but may lead the work of junior staff.

Responsibilities:

• Manages support tickets from the ticketing system and ensure a high level of client support and service.

• Resolves routine identified issues utilizing pre-existing procedures and escalate as necessary to the proper source.

• Maintains troubleshooting basic AV, videoconferencing, and audio-conferencing issues of moderate complexity.

• Partners with vendor(s) and other IT groups to resolve issues.

• Assists with installation, set up, monitor, test, and maintain conferencing technologies, including video, audio, and network components, AV systems, and other custom AV solutions.

• Manages scheduling and customer communications for videoconferencing calls and AV conferencing.

• Supports recording functions and multimedia distributions and scheduling.

• Assists in the development of audio, video, and data conferencing solutions using components such as televisions, monitors, user interfaces, microphones, cameras, codecs, AV processing equipment, and AMX control systems.

• Assist in Setup / Install cameras, Audio Mixer, AV Mixer for Streaming service.

• In-room camera operation for streaming events.

• In room support for complex meetings (includes assisting with mic’ing speakers, managing camera angles, muting mics, providing assistance with streaming, etc)

• Provides consultations with clients to determine technical requirements for complex programs. Executes on setup and assists with in room production as needed.

• develops knowledge of existing and new technologies for event productions

• Provides consulting and training services on the effective use of A/V equipment and prepares related training materials and reports for consulting services

• Track equipment failures and issues in the issues log; schedules AV supplier for maintenance calls; coordinates periodic preventative maintenance shut down activities.

• Proactively identify any needs for backup equipment and work to implement solutions where possible.

Requirements :

• Minimum three years of work experience

• Intermediate knowledge of AV infrastructure and field implementation, with a strong understanding of the relationship between audio, video, telecommunications technology components and software.

• Knowledge of using OBS to stream and produce live events.

• Knowledge of technology, webcams, cameras, and streaming software and platforms.

• Remain familiar with and able to troubleshoot all technical equipment related to live broadcast and streaming: Lighting, Audio & cameras.