Our Client is a leading business platform and digital engineering services company. They partner with global companies from diverse industries: fintech, insurance, higher education, and e-commerce.

Founded in 1999, they have 1300+ employees, empowering 100+ global clients from its facilities in the US, LATAM, Europe and India. With expertise in digital transformation, machine learning and emerging technologies, they offer a consulting-led, integrated suite of enterprise-grade software products, services, and solutions.

Job Title : Junior IT Services Account Manager

Location : St. Louis, MO

Reports To : Senior IT Services Account Director

Job Type : Full-time

Job Overview

We are seeking a motivated Junior IT Services Account Manager based in St. Louis, MO, to support a large multinational credit card client. This individual will work closely with senior account management and offshore delivery teams to manage day-to-day client needs, ensure successful project execution, and assist in business growth initiatives. The Junior Account Manager will gain valuable experience in customer relationship management, IT services, and project coordination while contributing to the account’s success and client satisfaction.

Key Responsibilities

Client Relationship Support:

• Act as a secondary point of contact for a large multinational credit card client, assisting in managing client expectations and ensuring smooth communication.
• Support the Senior Account Director in maintaining a positive relationship with client stakeholders, addressing day-to-day queries and providing regular updates on project status.
• Assist in managing customer feedback and ensuring satisfaction with IT services.

Account Growth & Development:

• Identify opportunities for account growth through customer interactions and internal collaboration with sales and project teams.
• Assist in preparing proposals and presentations for potential service expansions, upgrades, and new projects.
• Support business development efforts by tracking new requirements and suggesting potential service solutions to meet client needs.

Delivery Support & Coordination:

• Work with internal and offshore delivery teams to track the progress of ongoing projects and ensure timely delivery of services.
• Help manage project timelines, resources, and risks, ensuring that project milestones are met and quality standards are maintained.
• Monitor key performance indicators (KPIs) to ensure service delivery aligns with the agreed-upon service level agreements (SLAs).

Customer Communication & Reporting:

• Assist in preparing and delivering regular status reports to the client, summarizing project progress, challenges, and successes.
• Attend client meetings and assist in gathering requirements, managing documentation, and following up on action items.
• Communicate any client concerns or issues to the senior account management team and support in the resolution process.

Team Collaboration:

• Collaborate with cross-functional teams (including sales, project management, and delivery teams) to ensure alignment and effective execution of client needs.
• Work closely with offshore teams to help coordinate tasks, resolve issues, and ensure service delivery aligns with client expectations.
• Assist in organizing internal meetings to ensure alignment and address any challenges related to project execution.

Project Documentation & Administration:

• Support the creation and maintenance of project documentation, including timelines, status reports, contracts, and deliverables.
• Assist in tracking budgets, expenses, and any changes to project scope.
• Ensure compliance with internal processes and maintain accurate records of client interactions and projects.

1. Learning & Development:

• Actively participate in training and development programs to enhance skills in account management, IT services, and client relationship management.
• Seek opportunities to learn from senior leaders and grow into a more senior account management role.

Skills & Qualifications

• Experience :
• 5-8 years of experience in IT services, customer support, project coordination, or account management, preferably in the financial services or technology industry.
• Experience supporting large clients, particularly in the credit card or financial services sectors, is a plus.

Technical Acumen :

• Familiarity with IT services and technologies, such as infrastructure management, cloud solutions, or enterprise software systems, is beneficial.
• Basic understanding of how IT services support business operations in the financial industry is desirable.

Client Interaction Skills :

• Strong communication and interpersonal skills, with the ability to build relationships with both clients and internal teams.
• Comfortable interacting with clients at various levels, from day-to-day operational staff to senior leadership.

Project Management :

• Basic knowledge of project management methodologies (e.g., Agile, Waterfall) is a plus.
• Ability to manage multiple tasks, stay organized, and ensure timely completion of responsibilities.

Analytical & Problem-Solving Skills :

• Strong problem-solving abilities with a focus on delivering solutions that meet client needs.
• Ability to handle multiple priorities, balancing client demands with internal deliverables.
• Education :
• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field is preferred.
• Relevant certifications (e.g., ITIL, Project Management) are a plus but not required.

Additional Information

• Location : St. Louis, MO (Local candidates preferred, with flexibility for hybrid work arrangements).
• Travel : Occasional travel to client sites may be required.
• Salary : Competitive salary based on experience.