Job Title: Entry-Level Customer Service Assistant
Location: Dallas, TX
Job Type: Full-Time
About the Role
We are seeking a motivated and customer-focused individual to join our team as an Entry-Level Customer Service Assistant. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. This is a great opportunity to gain valuable skills and grow within a dynamic and supportive team environment.
Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a friendly and professional manner.
• Resolve customer issues and complaints promptly, ensuring satisfaction.
• Assist customers with orders, returns, and account-related inquiries.
• Maintain accurate records of customer interactions in our database.
• Collaborate with team members and other departments to address customer needs.
• Provide product or service information and suggest solutions to meet customer needs.
• Stay up-to-date with company policies, procedures, and offerings.

Requirements

• High school diploma or equivalent; college education is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Positive attitude with a focus on delivering outstanding customer experiences.
• Basic computer skills, including familiarity with email, chat tools, and CRM software.
• Ability to work well in a team and adapt to a fast-paced environment.