Customer Service Assistant
Department: Hustle Notice Biz
Employment Type: Full Time
Location: Rochester, NY
Compensation: $17.25 - $24.00 / hour
Description
Job Title: Customer Service Assistant
Location: Rochester, NY
Job Type: Full-time
We are seeking a proactive and customer-focused Customer Service Assistant to join our team. The successful candidate will be responsible for handling customer inquiries, providing exceptional service, and ensuring customer satisfaction. If you enjoy helping people and have excellent communication skills, this role is perfect for you!
Key Responsibilities

• Provide friendly and professional assistance to customers via phone, email, and in person.
• Address and resolve customer inquiries, complaints, and service issues in a timely manner.
• Process customer orders, returns, and exchanges accurately.
• Maintain thorough knowledge of company products and services.
• Work closely with other departments to ensure seamless customer experiences.
• Keep detailed records of customer interactions and transactions.
• Assist with administrative duties and sales support as needed.
• Strive to exceed customer expectations through proactive engagement.

Skills, Knowledge and Expertise

• Strong verbal and written communication skills.
• Ability to remain calm and professional in high-pressure situations.
• Proficiency with computers and customer service software.
• Excellent problem-solving and multitasking skills.
• A positive attitude and a collaborative team spirit.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement