*ACCESS - UTILIZATION MGMT SPECIALIST | TRAVERSE CITY*

*PAY*: $71,663 - $81,663

*BENEFITS*:
* Medical Insurance (4 options)
* Dental Insurance (2 options)
* Vision Insurance (2 options)
* Health Savings Account
* Healthcare and dependent care flex spending account
* MERS Retirement Plan (with Employer matching up to 5%)
* Guaranteed step increase every year on your anniversary
* Paid Time Off (18 days in 1st year)
* Holidays (13 days)
* Sign On Bonus
* Referral Bonus (when you refer someone to join our team)
* Employee Assistance Program
* Short Term Disability
* Long Term Disability
* Accidental Death & Dismemberment Insurance

Northern Lakes Community Mental Health Authority (NLCMHA) recognizes the value of and employs people with lived experience and believes strongly in Recovery and a Culture of Gentleness. To this end, this position requires a commitment to creating and maintaining a culture that "Expects Recovery" and "Encourages Gentleness."
Primary duties of this clinical position involve the performance of Access, Authorizations, Utilization Management and Customer Services. Duties include screening of non-emergent requests for service; initial clinical assessment of individuals to determine appropriate level of care of provide referral assistance; initial orientation to CMH services; utilization review; level of care determination; authorization/reauthorization of services to consumers with mental illness or developmental disabilities; and customer service assistance/coordination. This position requires experience with populations served, familiarity with the wide range of programs and services provided by or purchased by NLCMHA.

*ESSENTIAL FUNCTIONS:*
Provide essential access system functions including welcoming, screening, eligibility determination, collection of relevant information for reporting and decision-making purposes, referrals, provision of relevant consumer information and provision of outreach services when necessary.
Provide Customer Service, by answering questions regarding services offered, eligibility for service, benefit/insurance coverage information and/or information regarding possible complaints or concerns.
Refer or assist individual to take actions to resolve questions or concerns.
Obtain sufficient information from individuals requesting service to determine their apparent eligibility for service including demographics, clinical assessment and diagnosis, level of care determination and referrals.
Provide face to face clinical assessments of potential new consumers.
Provide new consumer initial orientation to CMH services including Person Center Planning process.
Working knowledge of external agencies and providers and ability to assist requestors of service in linking to other providers when there is a need. Follow up with individuals when appropriate and with consumer acceptance.
Work efficiently with other person(s) in classification to ensure requests are responded to in a timely manner.
Screen and address within access service any barriers to service, including speech, language and cultural needs or issues.
Assure that customers with Limited English Proficiency or other special needs have available and receive appropriate assistance with respect to all CMHSP services, including access to and utilization of the PIHP grievance and appeal process.
Provide crisis intervention services to police, school and hospital personnel, and community residents dealing with crisis situations. This includes referrals as well as diagnostic assessment and crisis intervention treatment.
Conduct emergency on-site assessments of clients to determine the need for inpatient psychiatric hospitalization. Provides mobile response to a variety of community settings upon law enforcement’s request/referral, including homes, businesses, shelters, etc.
Provide consultation to other community agencies and professionals (police, courts, clergy, etc.) as needed.
Participation in an on-call rotation schedule may be required after-hours, weekends, or holidays.

*QUALIFICATIONS:*
Master's Degree in Social Work, Clinical Psychology or Counseling from an accredited university.
Licensed as one of the following - must maintain licensure
Licensed Masters Social Worker (LMSW)
Limited Licensed Masters Social Worker (LLMSW)
Licensed Professional Counselor (LPC)
Limited Licensed Professional Counselor (LLPC)
Masters Limited Psychologist
Psychologist
Additional certification may be required for specialized services, such as CAC, Gerontology, ADOS
Two (2) years' experience in the mental health field with experience in working with individuals with severe and persistent mental illness and individuals with Developmental Disabilities
Demonstrated competency in the use of diagnostic skills to include the use of DSM V
Prior experience in performing utilization review functions is highly desirable

*WORKING CONDITIONS/PHYSICAL REQUIREMENTS:*
* This position may require irregular hours
* This position may require travel by personal vehicle if an agency cehicle is not available
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Occasionally: Lifting up to 25 lbs. with or without assistance, Stretching/Reaching, Exposure to blood borne pathogens and infectious disease, Exposure to hazardous material, and Stooping (bend at waist)
* Frequently: Hand/Finger dexterity, Talking in person, Talking on the telephone, Hearing in person, Hearing on the telephone, Vision for close work.

*NLCMHA EEO Statement*

_*Northern Lakes CMH Authority *_*is an equal opportunity employer and is committed to fostering *_*a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Northern Lakes CMH Authority will provide reasonable accommodations to individuals with disabilities or based on sincerely held religious beliefs, in accordance with applicable laws. *_*Hiring decisions are based exclusively on merit, qualifications and business needs.*

Job Type: Full-time

Pay: $71,663.00 - $81,663.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Work Location: In person