Duties / Daily Responsibilities:

• Guides Providers/Vendors through an onboarding process, including facilitating and leading calls for new connections and vendor upgrades.
• Identifies and assists in the resolution of technical and operational issues internally and externally.
• Identifies and troubleshoots issues in data transmission with providers/vendors, including researching solutions and guiding providers through corrective steps.
• Promotes positive relations with providers, vendors and internal teams throughout process by demonstrating exceptional customer service skills.
• Contributes to the refinement of informatics workflow through developing process documentation.
• Reports on program compliance by gathering pertinent data, identifying and evaluating options, and recommending a course of action.
• Improves program conformance by testing data, comparing data with established standards, and remediating data with customers.
• Evaluates EHR Systems capabilities by studying user objectives, testing software and exchanges.
• Conducts and facilitates meetings and presentations.
• Remediates data errors by training users, interpreting instructions and answering questions.
• Generate comprehensive reports with the aim of assisting health care providers in data testing
• Maintains historical records.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Creating adhoc SQL queries to aid and support program requirements.
• Apply program rules and policies to support health care provider's compliance needs.

• Minimum of a bachelor's degree in informatics, data management, computer science, healthcare technology or related discipline with a minimum of two years of relevant experience is required. An equivalent combination of advanced education, training, and experience will be considered.
• Minimum of one (1) year in public health or working with healthcare data standards and exchange protocols is preferred but not required.
• Strong vendor/management experience preferred.
• Strong communication and analytical skills.
• Strong planning, and time management skills.
• Strong problem-solving skills and attention to detail.
• Strong organizational skills with ability to manage multiple concurrent task/projects.
• Strong written and oral communication skills to provide exemplary customer service and collaborate in a team environment.
• Minimum of one (1) year in data programming utilizing Tableau Software, R Programming, and/or SQL is preferred but not required.
• Understanding of the System Development Life Cycle (SDLC).
• Familiarity with Health Level 7 (HL7), Clinical Document Architecture (CDA), Extensive Markup Language (XML) files, Simple Object Access Protocol (SOAP) testing and Structured Query Language (SQL).
• Strong computer skills, including experience using MS Project, MS PowerPoint, MS Word, MS Excel, MS Outlook, MS Visio, and SharePoint.