California Governor's Office of Emergency Services

JC-441857 - Solution Specialist
INFORMATION TECHNOLOGY SPECIALIST I

Final Filing Date: 4/16/2025

Job Description and Duties

This is a re-advertisement. Candidates who previously applied do not need to re-apply. Are you looking for an exciting and fast-paced career? Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.

Under the direction of the Information Technology Manager I, Enterprise Projects and Solutions Manager (IT Manager I), the Information Technology Specialist (ITS) I, Solution Specialist plays a key role in aligning Cal OES's strategic goals and objectives with decisions regarding IT products and services, partners and vendors, capabilities, and key business and IT initiatives. As a Solution Specialist at Cal OES, you will have a unique opportunity to shape our solutions engineering team and best practices. You will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of customer-centric innovative IT solutions according to customer needs, and focus on improving the entire customer experience. Works with Cal OES and various stakeholder groups, using design-thinking strategies to develop user-oriented engineering (human-centered) solutions using cloud-first design. The ITS I will leverage rapid/agile development frameworks for implementing innovative solutions in support of enterprise operations and business needs. Works closely with business, data, and solution architects and project managers to understand requirements and deliver scalable solutions that would address the business clients' specific needs. Supports the solution and software engineering teams in designing and providing services for business process automation (BPA) solutions, user experience, and accessibility compliance. The incumbent will develop and make effective presentations to a wide audience range as needed. The ITS I will perform duties related to Software and Systems development, support, and maintenance, including, but not limited to: Software Architecture, Software & Solution Development, and Software Integration. Evaluate and recommend vendor software solutions and/or packages.

Working Conditions

This position is eligible for a hybrid work schedule which includes up to two days of remote work per week. Additional in office days may be required based on the business need.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST I

The California Governor’s Office of Emergency Services (Cal OES) is committed to fostering a diverse and inclusive culture by hiring and retaining individuals from a variety of backgrounds and personal experiences. Our employees are empowered with the tools and resources necessary to meet our mission, while continuing to expand equity and inclusion efforts at all levels of the organization. We are committed to the spirit and work required to ensure the safety and resilience of every community in California.

In the event of an emergency, employees may be contacted and requested to report to work in the event of an emergency. This contact may be outside of your normal working hours (evenings/nights, weekends, and holidays). This service may require irregular work hours, work locations other than the official duty location, and may include duties other than those specified in your official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and you may be required to relocate to emergency sites.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available