Customer Service and Order Entry
LHH Recruitment Solutions is working with a company in Scottsdale. This company is in search of a customer service and order entry rep to join their team! This job is fully in office, Monday-Friday 7am-4pm.
The Customer Service & Order Entry Representative will be responsible for handling customer inquiries, processing orders, and ensuring timely and accurate order fulfillment.
Key Responsibilities:

• Handle inbound customer inquiries via phone, email, and chat in a professional and friendly manner
• Process customer orders quickly and accurately through the company's order management system
• Input and update customer and order data with a high level of accuracy
• Verify product availability and delivery timelines, providing customers with status updates
• Resolve customer issues or concerns regarding orders, returns, and product information
• Collaborate with internal departments, such as inventory and shipping, to ensure smooth order fulfillment
• Process returns and exchanges, adhering to company policies
• Maintain organized records of customer interactions, orders, and related documentation
• Provide excellent customer service while maintaining a positive company image
• Perform additional administrative tasks as needed to support the team

Qualifications:

• High school diploma or equivalent required; additional coursework or training in customer service or business administration is a plus
• MUST have strong data entry skills with a high level of speed and accuracy (minimum 50 WPM preferred)
• Previous experience in customer service, order entry, or data entry is highly preferred
• Excellent communication skills, both written and verbal
• Proficient in Microsoft Office Suite (especially Excel) and experience with CRM or order management software
• Strong attention to detail and ability to work efficiently under pressure
• Ability to multitask and prioritize in a fast-paced environment
• Friendly, professional demeanor and strong problem-solving skills

If you are interested in this job, please apply now!
Pay Details: $22.00 to $24.00 per hour
Search managed by: Cassandra Nienow
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance