Great opportunity for a new Service Coordinator opportunity in New Hyde Park, NY!nnWe are seeking a highly organized and proactive Service Coordinator with 2+ years of dispatching experience. The ideal candidate will be proficient with Microsoft Office and capable of managing the daily schedules of Service and Maintenance Technicians to maximize efficiency and customer satisfaction.nnCompany Insight:nnCompetitive, weekly compensation with opportunity for overtime and bonusesnnContributions to retirement plans, health/dental and vision insurancennPaid vacation and holidaysnnPaid in-house/outside trainingnnInternal advancement opportunitiesnnWork-life balancennFrequent free lunches and participation in group outingsnnJob Responsibilities:nnManage the Service and Maintenance Technicians' daily schedules to maximize resultsnnSet the dispatch board and assign technicians for service callsnnEnsure all service calls are properly completed through the technician debrief processnnMaintain the on-call schedule for service techniciansnnMaintain the customer database with current informationnnProvide and report clear, concise communications with department managers, employees, and customersnnKeep customers informed about the company schedule and requested lead timesnnHandle customer complaints and issues, ensuring satisfactory resolutionsnnCommunicate regularly with the Service Manager to resolve questions, concerns, or issuesnnSkills & Qualifications:nn2+ years of dispatching experience (HVAC industry is a PLUS!)nnProficiency with Microsoft OfficennCustomer service experiencennHVAC product and service knowledge preferrednnAbility to understand and offer solutions to customersnnAbout Aston Carter:nnAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.nnDiversity, Equity & InclusionnnAt Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:nnHiring diverse talentnnMaintaining an inclusive environment through persistent self-reflectionnnBuilding a culture of care, engagement, and recognition with clear outcomesnnEnsuring growth opportunities for our peoplennThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.nnIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.