Job Description

The Export Support/Logistics Coordinator is responsible for preparing shipping documentation and coordinating pick up arrangement with assigned freight carriers. The individual will be working closely with EIS Warehouse, manufactures, and production, assisting and handling the needs of existing customers for the team.

Essential Functions:

• Provide a positive customer experience through the promotion of value-added services and logistic support.
• Prepare essential commercial documentations required for export shipment.
• Coordinates pick up and freight arrangement with varies warehouses and manufacturers.
• Facilitate with processing new orders when necessary.
• Assist with managing customer related issues including rescheduling orders, expedites, corrective actions, and payment.
• Provide feedback to EIS management and manufacturers/ shipping locations regarding customer needs and concerns.
• Ensure customers’ requests are fulfilled and addressed in a timely manner.

Qualifications

• High School Diploma or equivalent education; associate degree in Business Administration a plus
• Ability to work in a team environment and fulfill objectives with minimal direct supervision.
• Excellent communication and relationship building skills.
• Strong verbal and written skills
• Excellent analytical skills
• Detail oriented and ability to prioritize and multi-task is a must have!!
• Innovative, proactive, organize and self-directed.
• Ability to focus on goals and develop a work plan that produces desired results.
• General mathematic and problem-solving skills
• Must maintain a positive attitude and mindset under stress.
• Willingness to learn, receive feedback from peers and colleagues, and ask question.
• Must know how to take clear and concise notes and instruction and apply to job.
• Understanding of shipping Terminologies and Incoterms a plus.
• Experience with exporting (Customs, Commercial Invoices, Ex Works, AES Code, Harmonized codes) a plus.
• Experience working with SAP Service end GUI/interface a plus but not required.