Spherion Staffing Ocala is hiring for Customer Experience Specialists in a Servicing Department. This is a temp to hire opportunity starting $16.00/hour depending on experience. Qualified applicants must be able to work Monday to Friday from 8:00A-7:00P.
We are looking to bring on a friendly, self-motivated, team player who seeks the opportunity to grow and learn.
Responsibilities:
-Effectively identify customer needs, resolve issues and provide a customer experience
-Exceed all Daily, Weekly and Monthly call performance targets/metrics (e.g. answer time, abandon rate) as set forth by management
-Inbound calls along with Outbound welcome and payment reminder calls
-Accurately responds and educates borrowers on inbound service inquiries
-Identify borrowers request/inquiry through effective listening skills
-Maintains borrower records and updates customer account information
-Follow and deliver scripted campaigns
-Provide feedback/information to supervisors upon request
-Perform other duties as assigned
Working hours: 8:00 AM - 7:00 PM
Skills:
-Intermediate in Microsoft Office programs (Word, Excel, and PowerPoint)
-Word processing (speed and accuracy)
-MSP or FICS' Mortgage Servicer a plus
-Email
-Internet software
-Use typical office equipment (computers, fax, phones, copiers, scanners, projectors, etc.)
-Intermediate in Microsoft Office programs (Word, Excel, and PowerPoint)
-Word processing (speed and accuracy)
-MSP or FICS' Mortgage Servicer a plus
-Email
-Internet software
-Use typical office equipment (computers, fax, phones, copiers, scanners, projectors, etc.)
-Two years Customer Service experience in a customer call center is preferred
Education:
High School
Experience:
1-4 years
Qualifications:
-Ability to handle high volume of phone calls
-Ability to multitask and effectively manage time
-Ability to communicate effectively both in written and verbal form
-High school diploma or its equivalent
-Excellent organizational skills and strong work ethic.
Let?s Get To Work!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
-Effectively identify customer needs, resolve issues and provide a customer experience-Exceed all Daily, Weekly and Monthly call performance targets/metrics (e.g. answer time, abandon rate) as set forth by management-Inbound calls along with Outbound welcome and payment reminder calls-Accurately responds and educates borrowers on inbound service inquiries-Identify borrowers request/inquiry through effective listening skills-Maintains borrower records and updates customer account information-Follow and deliver scripted campaigns-Provide feedback/information to supervisors upon request-Perform other duties as assigned
experience
1-4 years
skills
-Intermediate in Microsoft Office programs (Word, Excel, and PowerPoint)-Word processing (speed and accuracy)-MSP or FICS' Mortgage Servicer a plus-Email-Internet software-Use typical office equipment (computers, fax, phones, copiers, scanners, projectors, etc.)-Intermediate in Microsoft Office programs (Word, Excel, and PowerPoint)-Word processing (speed and accuracy)-MSP or FICS' Mortgage Servicer a plus-Email-Internet software-Use typical office equipment (computers, fax, phones, copiers, scanners, projectors, etc.)-Two years Customer Service experience in a customer call center is preferred
qualifications
-Ability to handle high volume of phone calls-Ability to multitask and effectively manage time-Ability to communicate effectively both in written and verbal form-High school diploma or its equivalent-Excellent organizational skills and strong work ethic.
education
High School