Key Responsibilities:

• Write and develop Standard Operating Procedures (SOPs) to streamline department processes.
• Provide end-to-end administrative support across all functions, including claims, deductions, documentation, shipping, and data management.
• Coordinate and manage activities for the entire team, ensuring smooth workflows.
• Collaborate and work cross-functionally with various departments, including Legal, to align on key objectives.
• Influence without direct authority, fostering cooperation and driving results within cross-departmental projects.
• Attend bi-weekly and quarterly meetings outside of regular work hours (6-8am/pm) as required.
• Lead and support automation processes, facilitating the transition from paper-based to digital systems.
• Work with IT and other departments to implement new systems for enhanced efficiency.
• Comfortable utilizing BI reporting tools and exploring innovative methods for data management.

Qualifications:

• Proven experience in administrative roles with a focus on process improvement and cross-functional collaboration.
• Strong knowledge of automation tools and systems implementation.
• Familiarity with BI reporting tools and experience managing data in a digital environment.
• Flexibility to attend meetings outside of standard work hours.
• Excellent organizational and communication skills.
• Ability to work independently and influence teams without direct authority.