Addison Group is working with an insurance company in search for an IT Support Engineer to come onsite 5 days a week to their Napa CA office. This is a 40 hrs/week long term contract with potential to convert to direct hire. Please apply to be considered!

Description:

We are looking for a Field Service Engineer / Technician that will respond to phone calls and ticket requests working on issues including level1 to level 3 support. Our team works in fast-paced environment for onsite and remote workers in a Windows11 and O365 environment. This role provides end-user problem resolution, imaging, deployments, and workstation engineering.

Qualifications

• Bachelor’s degree in Technology or Business, responsible desktop support experience, preferably within an insurance/medical industry.
• Excellent customer service skills.
• Excellent communication skills: verbal, face-to-face, and written.
• Technical knowledge and experience with technology environments, including server, network, storage, and communications systems.
• Proficient understanding of technology systems characteristics, features, and integration capabilities.
• Proficient understanding of project management principles.
• Understanding of Microsoft Windows operating systems, Active Directory, DNS, TCP/IP
• Windows 11 deployments and setups for end users
• Proficient in basic firewall and routing technologies.
• Ability to troubleshoot system and network problems remotely and on-site.
• Ability to support the roll-out of new applications.
• Respond to Helpdesk tickets promptly.
• Self-starter with the ability to work both independently and with a team.

Technical Knowledge:

• Windows 11 imaging/deployment/engineering
• MacOS desktops/laptops
• iPhone, Android, tablets
• VMWare
• VPN
• Active Directory
• O365
• SharePoint
• WebEx
• Intune
• Azure
• Teams (highly desired)
• Outlook (highly desired)
• Cisco Routers (plus)

Technical Certification – (highly desired)

Microsoft, CompTIA, CCNA