About the Company:

Addison Group is working with a healthcare organization to hire for multiple Call Center Representative roles. This client is known for their professional environment and outstanding long-term benefits.

About the Role:

The Call Center Representative will handle inbound customer calls related to healthcare claims and benefits. The role requires exceptional customer service skills and the ability to navigate healthcare-related inquiries efficiently and professionally.

Responsibilities:

• Answer and resolve inquiries regarding healthcare claims and benefits.
• Maintain thorough and accurate documentation of customer interactions.
• Ensure compliance with quality and productivity standards during and after training.

Qualifications:

• Minimum of 1 year of experience in a medical call center or healthcare customer service role.
• Familiarity with healthcare terminology, such as PPO vs. HMO, deductibles, and co-insurance.
• Ability to type at least 40 words per minute.
• Must pass a written test evaluating healthcare knowledge.
• Bilingual skills are a plus but not required.

Pay range and compensation package:

Pay: $21-$24/hour based on experience

Equal Opportunity Statement:

Include a statement on commitment to diversity and inclusivity.