POSITION SUMMARY:

Oversee all operations of the branch, including new accounts, teller operations and the safe deposit area. Responsible for the acquisition and retention of deposit accounts. Develops branch personnel into highly proficient people in public relations, customer service and technical knowledge. Responsible for the branch in the absence of the Branch Operations Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential job functions include, but are not limited to the following:

• Perform all regular daily functions including supervision of branch staff, opening, and closing following procedures set by corporate security and various operational tasks/assignments requested by the Branch Operations Manager.
• Assist Branch Operations Manager with training, coaching, development, supervision of staff, branch certifications and regularly conducting audits implementing policies and procedures to ensure compliance.
• Adhere to all BSA/AML (Bank Secrecy Act/Anti-Money Laundering) policies and procedures, including but not limited to the processing of CTR’s (Currency Transaction Reports), SARs (Suspicious Activity Reports) and MILs (Monetary Instrument Logs).
• Maintains current knowledge and ensures staff adherence to applicable Federal regulations, including Bank Secrecy, Know Your Customer principles, regulatory compliance along with bank policies and procedures to maintain the operational integrity of the branch.
• Completes new accounts and teller activities as needed.
• Identify sales opportunities to cross-sell bank products and services and make sale referrals to appropriate department, employee or business partner.
• Demonstrate strong and effective customer service skills to assist customers with their financial needs and resolve any escalated complaints promptly.
• Assumes responsibility for accuracy, consistency, and completion of work within acceptable time frames and audit efficiency.
• Help provide and promote a company culture that encourages top performance and high morale.
• Provides coverage to other branches as needed.

QUALIFICATIONS (Education, Knowledge, Skills, and Abilities):

1. High School Diploma or general education degree (GED) required; Bachelor’s degree preferred.
2. 2-3 years’ experience in a similar capacity with supervisory responsibilities.
3. Capable of direction of staff activities and motivation of personnel.
4. Thorough knowledge of bank policies and procedures.
5. Excellent written and verbal communication skills.
6. Detail oriented and ability to function in a team environment or work independently.
7. Strong problem-solving, decision-making, and customer-service skills.

We are an equal opportunity employer.