Aegis Worldwide

Service/ Sales Representative

Remote/ Traveling

$90k - $110k

If you are looking for a great company with an awesome company culture, consider this remote/ traveling Technical Service Representative role! Aegis Worldwide is partnered with a manufacturer and we are looking for candidates that have their college degree, communication skills, and available to travel 50% of the work week!

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Responsibilities:

• Serve as the primary point of contact for customers regarding technical inquiries, troubleshooting, and product support.
• Provide detailed guidance and solutions to customers on the proper use, maintenance, and troubleshooting of manufacturing products or equipment.
• Collaborate with the production, engineering, and quality assurance teams to address and resolve technical issues reported by customers.
• Conduct on-site visits or remote diagnostics to assess and resolve complex technical problems.
• Maintain a thorough understanding of the company’s products, services, and technical specifications to effectively assist customers.
• Document customer interactions, technical issues, and resolutions in a CRM or tracking system for future reference.
• Prepare and deliver technical training sessions or demonstrations for customers and internal teams.
• Provide feedback to the product development and engineering teams based on customer experiences and issues.
• Assist in the development of technical documentation, such as user manuals, FAQs, and troubleshooting guides.
• Monitor and analyze trends in technical issues to identify areas for improvement in products or processes.
• Ensure all customer inquiries and complaints are addressed promptly, professionally, and in alignment with company policies.
• Stay updated on industry standards, technologies, and best practices relevant to the company’s products and services.
• Support the sales team by providing technical expertise during client presentations or negotiations.

Qualifications:

• A Bachelor’s Degree in a scientific discipline or equivalent market experience is required.
• A minimum of five years of successful and progressive industry experience in Sales and Service of related products, including the understanding of de-watering and clarification equipment, i.e., centrifuges, belt presses, and clarifiers.
• A confident, bright, articulate, innovative, highly motivated character, and self-starting with a high energy level and a spirit of team effort and cooperation.