Application Engineer

*Direct hire opening with excellent company benefits, PTO, 401k match, bonus etc.

Position Summary

This role involves providing technical expertise and support for mechanical pipe joining systems, ensuring customer satisfaction, and addressing complex technical challenges. The ideal candidate will have a strong background in engineering, problem-solving, and customer engagement within the mechanical systems industry.

Core Responsibilities

• Develop expertise in mechanical systems, products, and solutions, including components such as couplings, valves, and fittings.
• Utilize knowledge of commercial mechanical systems, municipal water/wastewater systems, and applicable industry codes (e.g., ASME, AWWA, API, ASTM, UL) to develop solutions for complex situations requiring independent judgment.
• Address customer inquiries regarding product features, benefits, applications, and performance.
• Provide technical and troubleshooting support via phone, email, site visits, and virtual tools.
• Conduct investigations, evaluate returned products, and create detailed root cause analysis reports for customers.
• Collaborate with sales teams and support technical applications for products across various stakeholders, including customers, specifiers, code officials, and installers.
• Act as a customer advocate by sharing field insights with internal teams to improve product development, marketing, and manufacturing processes.
• Conduct training sessions, educational seminars, and presentations for employees, customers, and sales personnel, both domestically and internationally.
• Host on-site visits and seminars to address customer-specific technical inquiries.
• Serve as a resource on industry trends, competitor products, and market developments.
• Capture and share competitive intelligence to inform strategic decisions.
• Identify opportunities for training and process improvements to enhance products, solutions, and customer education.

Key Qualifications

• Bachelor's degree in engineering or a related field.
• 5+ years of experience in mechanical systems or a similar industry.
• Proficient with mechanical systems, tools, and precision measurement equipment.
• Experience interpreting codes, standards, and specifications (e.g., ASME, AWWA, ASTM).
• Skilled in troubleshooting and root cause analysis.
• Strong written, verbal, and presentation skills.
• Experience conducting training sessions and customer consultations.
• Willing to travel domestically up to 30-40% , with occasional international travel.
• Physically capable of working in industrial environments (e.g., climbing ladders, lifting).
• Familiarity with mechanical piping applications and industry trends, ideally in the water/wastewater or similar industries.