Client Services Representative I - Japanese Bilingual Job Num: 56328
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Job Description
Position: Client Services Representative -Japanese Bilingual-
Company: Financial/Banking
Work Location: Los Angeles, CA
Work Style: Hybrid (2 days/week at the office)
Work hours: 8-5, M-F
Salary Range: $50,000-60.000 (non-exempt)
Benefits: Health, Dental, Vision, 401K, PTO and more
Our client company is looking for a Client Service Representative who will be responsible for addressing customer inquiries on cash management products or related banking services (by email or phone).

• Work together and problem solve along with our product team to assist in resolving issues.
• Develop good knowledge of bank cash management products to provide assistance, support and customer service to TRBD sales team and corporate banking relationship managers.
• Develop strong knowledge of internal policies and procedures in order to effectively execute processes.

Qualifications and Skills

• Must be fluent in Japanese.
• Work Experience: More than 2 years of comparable or relevant customer service experience, preferably in banking/financial services industry.
• Education: BA/BS Degree preferred.
• Business Japanese and English language skills a must
• Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of customer inquiries.
• Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward.
• Ability to clearly communicate verbally and in writing across various communication settings and styles.
• Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact.
• Ability to anticipate customer's needs.
• Ability to quickly learn internal policies and procedures, think independently and suggest solutions.
• Hybrid working: Recommend working in the office twice a week.

To apply, please send resume to
Job Details
City: Los Angeles
State: CA
Job Type: Permanent Job
Salary High: 60000.00
Salary Low: 50000.00
Languages: English;Japanese
Hours of Operation:
Benefits: Health Ins;Dental Ins;Vision Ins;401K;Life Ins;Long-term Disability;Bonus;Paid Time Off;Paid Holidays
Contact Information
Job Owner: Ikuko Tatebayashi
Job Owner Email :