Adecco is seeking a motivated and enthusiastic Customer Care Specialist to join our dynamic team in Huntersville, NC! As a key member of the Customer Care team, you will be the face of customer service, ensuring that all customer needs are met with exceptional care. This role involves managing customer interactions across multiple channels, including phone calls, emails, and customer portals. If you are interested in this position, please read the summary and qualifications below.nnLocation: Huntersville, NC (Hybrid - In-office Tuesdays through Thursdays, Work from Home Mondays & Fridays)nnEmployment Type: TemporarynnWork Hours: Monday - Friday, 8:00 AM - 5:00 PM (1-hour unpaid lunch)nnPay Rate: $18.00 per hournnKey Responsibilities:nnCustomer Interaction:nnUnderstand our omnichannel strategy and uphold high customer relationship standards across various contact points.nnProvide outstanding service through quality calls, problem-solving, and ownership of customer issues.nnAssist customers with post-order concerns including returns, replacements, refunds, delivery status, and back-order inquiries.nnResolve customer concerns, ensuring proper escalation when necessary.nnFollow through on all commitments made to customers and ensure requests are processed in a timely and correct manner.nnOrder Management:nnManage customer accounts, including order processing, backlog management, and cross-referencing pricing or order hold issues.nnProactively communicate any service issues or delays to customers and internal teams.nnSupport Key Accounts and Channels through effective order management and problem resolution.nnTroubleshoot inbound/outbound EDI transactions related to purchase orders, order acknowledgements, and advance shipping notifications (ASNs).nnCollaboration & Continuous Improvement:nnCollaborate with sales and internal support teams to build trusting relationships and improve customer experiences.nnIdentify trends, inefficiencies, and root causes, and work with internal teams to develop process improvements.nnProvide feedback to improve overall customer service processes and drive positive outcomes.nnProfessional Skills:nnMaintain professional composure in conflict management situations.nnDemonstrate excellent phone etiquette, active listening, and effective written communication.nnEnjoy problem-solving and thinking creatively to try new solutions.nnQualifications:nnEducation/Experience:nn4-year college degree or equivalent combination of education and work experience.nnPrevious experience in customer service or a related field preferred.nnConsumer products industry experience is a plus.nnSkills & Abilities:nnAbility to multitask and work effectively within a team atmosphere.nnStrong problem-solving, conflict management, and process development skills.nnProficient in SAP SD and EDI experience preferred, as well as MS Office (Excel, Word).nnAbility to navigate multiple systems while maintaining a customer-focused mindset.nnPersonal Attributes:nnA willingness to learn and an open-minded approach to feedback and growth.nnEnjoys problem-solving, thinking creatively, and contributing new ideas.nnAbility to stay organized and manage priorities effectively in a fast-paced environment.nnIf this sounds like the position for you, apply today with your up to date resume!nnPay Details: $18.00 per hournnBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.nnEqual Opportunity Employer/Veterans/DisablednnTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:nnThe California Fair Chance ActnnLos Angeles City Fair Chance OrdinancennLos Angeles County Fair Chance Ordinance for EmployersnnSan Francisco Fair Chance Ordinance