Role: Customer Service Representative - Mahwah, NJ

Type: Temp to Permanent, 100% on-site

Hourly Compensation: $23.00 - $25.00

Summary:

We are looking for a dedicated and detail-oriented Customer Service Representative to join our client's team in Mahwah, New Jersey. The ideal candidate must have experience with Salesforce and will play a critical role in ensuring a seamless order processing experience for our clients.

Key Responsibilities:

• Process and enter orders/purchase orders into QuickBooks and Fishbowl from Salesforce
• Review credit guidelines and obtain necessary approvals before processing overdue orders
• Address and coordinate responses to all customer inquiries, including ship dates, delivery dates, and proof of deliveries
• Ensure purchase orders from customers, quotes, and our system pricing are in agreement, resolving any discrepancies with the Sales Team
• Issue pick lists to warehouse and responsible teams
• Assist customers with any shipping issues that may arise
• Create new products in company systems as required
• Follow up on tasks and meet deadlines diligently
• Provide lead times to internal and external sales customers

Qualifications:

• Proficiency in Salesforce is required*
• Experience with QuickBooks and Fishbowl is a plus
• Strong attention to detail and ability to meet deadlines
• Excellent communication and problem-solving skills

If you have the experience and skills required for this role, we would love to hear from you. Apply today and join our team in delivering exceptional service to our clients!

Please email resumes to: christine.kiernan@

Thank you in advance for your consideration!