The Business Systems Analyst III is responsible for production support and maintenance of our global enterprise applications.
They work with the business, technical staff, department team members, and vendors (Workday and others ) to triage and resolve reported production issues/updates. They will work assigned support tickets to gather business requirements, understand business processes, and provide resolutions that align with the business needs.
They support many aspects of delivery inclusive of analysis, requirements, design, configuration, testing, deployment and support.
ESSENTIAL FUNCTIONS:
- Establish and maintain product and business expertise of assigned areas
- Respond to all incoming requests in a timely manner, ensuring that all issues/requests logged in the appropriate system and/or resolved
- Replicate reported issues, document, and initiate/maintain cases with Workday for Workday owned issues
- Provide elevated support for reported critical Severity 1 issues
- Perform impact analysis, document, test, and communicate Workday delivered Weekly and Semi-Annual releases
- Review, analyze business requests, formulating system solutions to meet business objectives
- Lead requirements definition and documentation by working directly with business partners