We are offering a contract to hire employment opportunity for a Help Desk Technician with an energy sector based client of ours in Prince George, British Columbia, Canada. The successful candidate will be responsible for providing IT support and troubleshooting issues within our clients physical office environment. This Help Desk Technician contract opportunity is offered on a 3-month contract-to-hire basis and will work on-site in Prince George.

Responsibilities:

• Deliver IT support for all office hardware equipment including printers, PCs, and boardroom equipment.
• Provide IT assistance for operating systems, productivity software, and various internal applications.
• Independently investigate and implement solutions to technical issues.
• Maintain and troubleshoot office software, including support for O365.
• Provide service on technical help tickets submitted via phone, email, or walk-ins.
• Maintain and troubleshoot hardware including PC, Laptop, and Desktop systems.
• Utilize ServiceNow to manage and resolve tickets.
• Install and configure operating systems, networked and local printers, and business applications.
• Address recurring technical issues and implement solutions to prevent ongoing problems.
• Administer user systems and resolve issues in a client-server environment.

What you bring:

• Proficiency in Microsoft Office 365 Suites
• Experience troubleshooting networking equipment
• Strong customer service skills
• Proficiency in Hardware & Software Installation
• Ability to work in a team and independently
• Excellent problem-solving and communication skills
• Relevant professional or educational background in IT or related fields.

*Due to the urgent nature of this role, preference will be given to candidates located in and around Prince George, BC. Candidates must be legally eligible to work in Canada, sponsorship will not be offered for this position.*