Senior Project Manager

Calgary, AB (Hybrid In-Office)

For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental, and estate.

Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!

The Opportunity:

The Senior Project Manager reports to the Director of Delivery Services and is responsible for delivering business initiatives to enhance H&R Block’s financial service offering to clients.

The role will oversee and manage largescale IT projects throughout their entire lifecycle, including developing project plans, defining project scope and objectives, creating a timeline and resource allocation plan, managing project budgets, monitoring progress, and identifying and mitigating risks.

The Senior Project Manager works closely with cross-functional teams, including relevant parties from various departments and is responsible for facilitating communication, coordinating efforts, and aligning priorities to ensure project goals are met.

This position is based in Calgary and offers a hybrid work schedule, with 3 days per week in-office.

Key Areas of Responsibility:

• Works with relevant parties to define and document the project's scope, goals, deliverables, risks, constraints, success criteria, and estimated resource requirements.
• Creates, oversees, and shares detailed project plans, including metrics, staffing, schedules, and budgets.
• Conducts regular project status meetings with relevant parties and Steering Committee meetings, gathering feedback and addressing challenges.
• Collaborates with cross-functional teams to ensure smooth project rollout with strong adoption by the business.
• Coordinates activities between internal and external delivery teams and relevant parties to manage vendor engagement.
• Provides clear guidance to the project team and resolves conflicts.
• Coordinates efforts with other project managers leading interdependent projects or projects sharing resources.
• Provides post-implementation support as needed.

Key Qualifications:

• Post-secondary education and 10 years of experience in project management, or a relevant combination of education and experience.
• Proven track record of delivering of Dynamics 365 CRM, Microsoft Fabric, and Power Platform implementation projects,
• Possession of PMP Certification an asset.
• Experience in the Financial Services or Retail industries an asset.
• Extensive experience with leading and overseeing the successful implementation of enterprise-level ERP systems.
• Ability to develop and maintain positive relationships and cross collaboration between cross-functional teams.
• Proven experience in project planning and execution of large and complex projects.
• Strong decision-making and analytical skills to assess project performance and make data driven decisions.
• Exceptional organizational and time management abilities.
• Business-minded thinking and ability to align projects with corporate objectives.
• Excellent problem-solving and analytical skills.
• Proficient in identifying, assessing, and mitigating risk.
• Demonstrates exceptional strategic thinking ability by analyzing complex situations, anticipating future trends developing innovative solutions.
• In-depth knowledge of project management methodologies and best practices.
• Strong leadership skills to guide and motivate project teams.
• Aptitude for analyzing business processes and recommending improvements.
• Strong verbal and written English communication skills, French communication skills an asset.

Do you have a passion for Project Management, along with the skills and qualifications required for this GREAT opportunity?

If so, we invite you to send your resume to , including the position title in the subject line.

We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.

H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.