Job Description: Windows 11 Desktop Technician

Job Details

• Up to $28/hour with weekly compensation
• Type: Contract (12 months)
• 100% Onsite
• Schedule: Monday through Friday, 8:30 AM – 5:00 PM

Job Responsibilities

• Provide in-person support for the issuance of new Windows 11 laptops to end-users.
• Assist users with setup, including email configuration, software installations, and ensuring successful login.
• Verify OneDrive syncing for key documents, bookmarks, and other cloud-based services.
• Guide users through basic Windows 11 and Office 365 functionality.
• Perform pre-migration assessments, including inventorying installed software and verifying settings.
• Oversee the backup of critical data from old laptops and transfer system settings, printers, and approved software to new devices.
• Ensure new laptops check in properly with tools like Intune, SCCM, Zscaler, and patch/security management systems.
• Facilitate the return process for old laptops, including packaging for shipment and recycling into inventory.
• Collaborate with team members and stakeholders to ensure smooth device migration and resolve any user issues.
• Adhere to a checklist to streamline the issuance and migration process.

Job Requirements

• 5+ years of experience in IT support, including both hardware and software troubleshooting.
• Hands-on experience with Windows 10 to Windows 11 migrations and understanding common challenges and solutions.
• Proficiency in basic hardware and software support, including imaging devices and working with SCCM or Intune.
• Strong interpersonal and communication skills to support users in person.
• Familiarity with OneDrive syncing, Office 365 applications, and basic user training techniques.
• Ability to follow structured processes and maintain accuracy in system migrations.
• Flexibility to travel as needed between locations
• Comfortable working through checklists and coordinating device replacement cycles.
• Experience managing and deploying laptops in a professional environment, including inventory tracking and recycling.