Customer Support Assistant Department: Hustle Notice Biz
Employment Type: Full Time
Location: Philadelphia, PA
Compensation: $34,000 - $38,000 / year
Description Job Description: We are looking for a proactive and organized
Customer Support Assistant to join our team in Philadelphia, PA. The ideal candidate will be the first point of contact for our clients, ensuring their inquiries and concerns are addressed promptly and professionally. This role is perfect for someone who is detail-oriented, enjoys problem-solving, and thrives in a supportive team environment.
Key Responsibilities Responsibilities: - Respond promptly to customer inquiries via phone and email.
- Provide accurate information about our products and services.
- Assist customers with resolving issues, including order tracking and billing questions.
- Maintain detailed records of customer interactions in our CRM system.
- Work closely with other departments to ensure seamless customer support.
- Identify customer needs and suggest appropriate solutions.
Skills, Knowledge and Expertise Skills & Qualifications: - Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- A customer-focused attitude with the ability to handle challenging situations calmly.
- Proficiency in basic computer applications and ability to learn new systems quickly.
- Prior experience in customer service is a plus but not required.
Benefits Benefits: - Competitive salary ranging from $34,000 to $38,000 per year.
- Opportunities for professional growth and career development.
- Comprehensive training to set you up for success.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- A collaborative and inclusive team environment.