We are in search of a Desktop Support Specialist to join our team in North York, Ontario. The selected candidate will be vital in providing end-user support, troubleshooting IT-related issues, managing system administration for various technology platforms, and ensuring optimal system health and data quality. This role is a 4-5 month contract opportunity to start.

Responsibilities:

• Facilitate onboarding/offboarding processes for end-users.

• Provide desktop support to all business users, addressing IT-related issues promptly and adhering to service desk SLAs.

• Manage setup and configuration of new laptops and desktops, including the installation of authorized software.

• Oversee system administration for technology platforms across the organization, including O365, Teams/SharePoint, soft phones, video conferencing, Active Directory.

• Monitor technology ecosystem proactively to ensure optimal system health and data quality.

• Support both onsite and remote users.

• Escalate IT problems to appropriate colleagues and management when necessary.

• Handle incoming help requests from end-users via email and IT service management system.

• Perform system maintenance tasks such as OS updates, patches, drivers, etc.

• Issue incident notifications to end users due to system issues or outages.

• Familiarize with and learn appropriate software and hardware used by the organization.

• Maintain up-to-date license compliance and asset inventory.

• Assist with end-user training for new technology, as well as providing tips and tricks for end-users.

• Propose proactive suggestions for new technologies to support business operations.

• Prioritize tasks according to business needs and deadlines.

• Generate statistics for IT issues including the status of outstanding and resolved incidents.

• Develop support documentation to assist staff with requests for information and provide staff training if required.

• Identify and implement improvements to existing business systems as required.

• Utilize the Service Now Application to document, track and monitor problems to ensure a timely resolution.

• Operate Mobile Device Management systems to support and troubleshoot issues.

Qualifications

• Candidate must possess a Bachelor's degree in Computer Science, Information Technology, or a related field
• Strong experience working with Entra ID, Intune
• Office 365 Administration experience
• Experience working with Azure Cloud
• Experience with Login Authentication, Multi Factor Authentication
• Strong experience working with Active Directory
• Experience decommissioning hardware
• Strong experience resolving hardware related issues
• Experience onboarding and offboarding users
• Experience setting up and managing devices to the cloud
• • Experience with Mac Computers
• • Ability to troubleshoot and manage Apple Devices is necessary
• • Expertise in Computer Hardware is needed
• Basic Network troubleshooting
• Experience with remote support, VPN, Virtualization
• Ability to diagnose and solve hardware or software faults
• Excellent problem-solving and communication skills to effectively assist staff with their IT issues
• Ability to explain technical information in an accessible way to non-technical staff
• Strong customer service orientation and ability to prioritize tasks effectively
• Willingness to keep up-to-date with the latest technology trends and developments
• Ability to work independently and as part of a team.