We are looking for a dedicated and customer-oriented Desktop Support Analyst. In this role, you will be the first point of contact for employees seeking technical support and assistance. You will be responsible for troubleshooting, resolving issues, and providing timely and effective solutions to ensure smooth IT operations. This position is based in London, Ontario, and is fully onsite.

Key Responsibilities:

Provide technical support and troubleshooting for laptops, desktops, and printers.

Ensure all users’ workstations and laptops are operational, updated with latest anti-virus definitions and security updates.

Ensure all systems, including end user systems are remediated against vulnerabilities.

Responsible for hardware setup and software installation on all workstations and laptops.

Manage printer setup, maintenance, and connectivity issues.

Perform troubleshooting, research and work with other teams to resolve reported issues.

Provide onboarding and offboarding support.

Key Qualifications:

Proven experience in IT support or a similar role (minimum 4-5 years).

Strong knowledge of laptops, printers, and basic networking.

Ability to troubleshoot and resolve hardware and software issues.

Extensive experience with the Microsoft Office suite, Office 365, Windows OS, Active Directory, and Mobile Device Management (Intune).

Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Flexibility to handle multiple issues in a fast-paced environment.